Online Complaint Registration System - BSc IT Project Guide
1. Introduction
The Online Complaint Registration System is a web-based platform designed to allow citizens to register complaints related to municipal services such as sanitation, road maintenance, water supply, and more. The system ensures transparency, faster grievance redressal, and efficient communication between citizens and the municipality.
2. Project Objectives
- To provide a user-friendly platform for registering
complaints online.
- To categorize and route complaints to appropriate departments.
- To allow municipal staff to track and resolve issues efficiently.
- To keep citizens informed about the status of their complaints.
- To ensure accountability and timely action on complaints.
3. System Modules
Key modules include:
a. User Registration and Login
b. Complaint Submission Form
c. Complaint Categorization and Status Tracking
d. Admin Dashboard for Monitoring and Assignment
e. Feedback and Resolution Confirmation
f. Notification System (Email/SMS)
g. Report Generation and Analytics
4. Technologies Used
- Frontend: HTML, CSS, JavaScript (React / Vue / Angular)
- Backend: PHP / Django / Node.js
- Database: MySQL / PostgreSQL / MongoDB
- Tools: Git, Trello, Figma, Postman
- Hosting: Firebase / Heroku / Vercel
5. Development Methodology
The project follows the Agile methodology. The initial phases focus on complaint registration and status tracking, followed by user authentication, notification systems, and reporting features.
6. System Design Overview
The application employs a three-tier architecture with separate layers for presentation, business logic, and data storage. Role-based access control ensures different functionalities for citizens and admin users.
7. Testing
Testing strategies include:
- Unit tests for complaint submission and update modules
- Integration testing for user workflows and notification triggers
- Security testing for authentication and data validation
- Usability testing for user interface and mobile responsiveness
8. Conclusion
The Online Complaint Registration System is a robust BSc IT project that addresses a real-world issue. It showcases skills in full-stack web development, user experience design, and problem-solving through technology for civic engagement.