Garbage Collection and Complaint System

 

Garbage Collection and Complaint System - BSc IT Project Guide

1. Introduction

The Garbage Collection and Complaint System is a web and mobile-based application designed to streamline waste management operations. It allows residents to lodge complaints regarding garbage collection issues and enables municipal authorities to monitor, schedule, and resolve them efficiently. This system promotes environmental cleanliness and encourages civic participation in urban maintenance.

2. Project Objectives

- To provide a digital platform for users to register garbage-related complaints.
- To facilitate real-time tracking and resolution of complaints by municipal workers.
- To enable authorities to manage waste collection schedules and monitor service performance.
- To improve the cleanliness and hygiene of localities through efficient complaint resolution.
- To generate analytical reports for administrative insights.

3. System Modules

The system will include the following modules:
a. User Registration and Login
b. Complaint Submission and Tracking
c. Admin Dashboard for Complaint Management
d. Worker Module for Task Assignment and Updates
e. Notification System (SMS/Email)
f. Location Mapping and Image Uploads
g. Reports and Analytics

4. Technologies Used

- Frontend: HTML, CSS, JavaScript (React / Angular / Vue.js)
- Backend: Node.js / Django / Laravel
- Database: MySQL / PostgreSQL / MongoDB
- Maps & Location: Google Maps API / OpenStreetMap
- Tools: Git, Postman, VS Code
- Hosting: AWS / Firebase / Heroku

5. Development Methodology

Agile methodology will be followed to allow for flexible development, iterative improvements, and continuous feedback. Each sprint will focus on delivering core features such as complaint tracking, scheduling, and notifications.

6. System Design Overview

The system will adopt a client-server architecture with RESTful APIs facilitating interaction between frontend and backend. The backend will handle user authentication, complaint management, and reporting, while the frontend will offer an intuitive UI for users and workers.

7. Testing

Testing will include unit testing, integration testing, and system testing. Special focus will be given to location mapping, image handling, and real-time complaint updates. User Acceptance Testing (UAT) will be performed to ensure the system meets all user and administrative requirements.

8. Conclusion

The Garbage Collection and Complaint System is a socially impactful project that improves waste management operations and citizen engagement. It serves as a practical example of applying IT solutions to urban problems, highlighting skills in full-stack development, geolocation services, and civic tech innovation.