Hospital Queue Management System - BSc IT Project Guide
1. Introduction
The Hospital Queue Management System is a web-based application aimed at streamlining the process of managing patient queues in hospitals and clinics. It facilitates efficient queue handling, reduces patient wait times, and enhances the overall patient experience by digitizing the traditional queuing process.
2. Project Objectives
- To automate the hospital queuing process.
- To reduce patient wait times through scheduled tokens.
- To provide real-time queue status updates to patients.
- To enable doctors and staff to manage appointments and walk-ins.
- To improve overall operational efficiency in hospitals.
3. System Modules
Key modules include:
a. Patient Registration and Token Generation
b. Doctor Dashboard and Queue Monitoring
c. Real-time Queue Display (e.g., Waiting Room Screens)
d. Appointment Scheduling Integration
e. Admin Panel for Staff and Queue Control
f. Notifications and Alerts System
g. Reporting and Analytics for Queue Statistics
4. Technologies Used
- Frontend: HTML, CSS, JavaScript (React / Angular / Vue)
- Backend: Node.js / Django / PHP
- Database: MySQL / MongoDB / PostgreSQL
- Tools: Git, Postman, Figma
- Optional: WebSockets for real-time updates, Firebase for notifications
5. Development Methodology
The project follows the Agile methodology with iterative sprints. Initial development focuses on core queuing logic and real-time updates, followed by the user interface, reporting, and integration features.
6. System Design Overview
The application uses a client-server architecture. Patients receive a queue number through a web interface or kiosk. Doctors and staff view and update the queue status. The system ensures real-time updates across screens using polling or sockets.
7. Testing
Testing involves:
- Unit testing for queue assignment and token validation
- Integration testing for queue display and backend sync
- Stress testing under high traffic
- UI testing on multiple devices and screen sizes
8. Conclusion
The Hospital Queue Management System is a highly impactful BSc IT project that modernizes hospital operations. It demonstrates real-world problem-solving through digital transformation, effective use of real-time technologies, and strong UX design.